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Customer Relationship Management - CRM

Customer Relationship Management System CRM is suite of multiple modules, covering Customer Profile, Product Catalogue, Orders, Deliveries, etc. CRM is commonly used system for any business who is selling products or services. Know your customer and customer segmentation are the few of the most used terminologies these days to improve your business sales, revenue, and profit margins. And all this is possible with the help of digital CRM.

1. Control Panel to Configure System
- a. Customer Type
- b. Customer Category
- c. Product Type
- d. Product Category
- e. Product Catalogue
- f. Sales Team
- g. Organization

2. Transactions
- a. Customer Registration / Update
- b. Order
- c. Order Fulfillment
- d. Order Payment
- e. Quotation

2. Reports
- a. Customer List
- b. Order List
- c. Quotient List
- d. Pending Order
- e. Order Aging
- e. Deliveries Status

3. Alerts and Notifications
- a. Order Number to Customer
- b. Order Status to Customer
- c. Order Delivery Status
- d. Pending Orders (Late)

4. Analytics / Dashboard
- a. New Orders
- b. Pending Orders
- c. Delivered Orders
- d. Order Average Aging